RENTAL F.A.Q. 

What if the bike says it’s not available to rent online?  
If a bike is “unavailable” online, it’s not available to rent…

What bike should I get? 
All of our bikes are sweet, pick one and they won’t let you down. There are sizing guidelines for each bike as well as a description and link to the bike on the manufacturer’s website on the booking site. All of our full suspension bikes are full carbon 12 speed.

Do You Rent E-Bikes? 
Yes! Please note that E-bikes are not currrently allowed on singletrack in Dupont State Forest or Pisgah National Forest. Our E-bike rentals come with a pass for Kanuga Bike Park, a local E-bike friendly park.

Can I Rent For My Upcoming Race? 
We do not rent our bikes for any races or events. We have lots of friends in the industry so it's easy for us to know if bikes are being raced. Additional fees apply to any bikes that are raced or used for events. 

Do you offer group discounts?

No group discounts. Large groups can book via email or book a guide!

What is the demo program?
Up to 3 rentals can be put towards the price of a new bike. Must be used within 1 year. 

What should I bring?
Hydration pack or water bottle. All bikes are equipped with one water bottle cage. Gloves and shoes appropriate for riding a bike!

What does my rental come with?
Bikes are equipped with pedals of your choosing, a basic flat kit (tube and tire lever). Pumps and helmets can be provided upon request at no extra charge.

Can I bring my own saddle/stem/grips?
Due to the large volume of bikes we charge $30 for saddle/grip swaps. The Hub staff reserves the right to refuse swaps. 

How do I transport my rental?
Transportation is the responsibility of the renter. We have very limited hitch racks available for rent but the vehicle will need an existing hitch receiver. Trunk racks are not suitable for most of our bikes. Strapping to your roof or shoving in your car is HIGHLY discouraged. Having trouble finding transportation? We recommend hiring a guide!

Where do I ride?
There are almost 300 miles of trail in the area. Do your research before renting to find the best place to ride. Not all trails are appropriate for all riders and most trails are not accessible from our shop. We sell maps in store and can give recommendations to the best of our ability. New to this area?? We recommend hiring a guide! 

What happens if I have trouble or get a flat?
The Hub is not responsible for technical assistance or bicycle recovery. If you have trouble or get a flat and are not prepared to fix it we ask that you bring it to the Hub and we will do our best to get you back out on the trail. Flat kits and pumps can be requested at pickup.

Do you have insurance?
Yes! Insurance is optional and provided by The HUB and may be purchased at the time of renting or in store before taking out your bike! Our daily coverage covers up to $3000 of damage and does not cover theft or loss of bike or inappropirate transportation.

Can I pick the bike up early?
Early pick up an hour before closing the night before (5-6pm/4-5pm Sundays). We cannot guarantee that the bike will be ready until closing so you may need to hang out and have a beer while you wait. Early pick up is $15 per bike and must be selected at the time of the rental or requested 24 hours in advance. NO early pickups for walk-ins or same day rentals.

What if I am late returning?
We are very strict about our late policy. $100 late fee applies PER bike if returned after the allotted time. Under no circumstance should bikes be left unsupervised before opening or after closing for return. 

What’s the cancellation policy?
We have a 48 hour cancellation policy. Bikes changed or cancelled within 48 hours will incur a $30 fee per bike. No Call no Shows will incur a $30 fee. Cancellation fees do not apply for weather related cancellations. 

Can I rent a bike for half a day?
Full day rentals only. 

Can I ride more than one bike in the day?
No discounts for bike rentals. You can rent as many bikes as you want but all rules and fees still apply for each bike.

I want to hire a guide, who do you recommend? 

Red Wolf Tours

Pura Vida Adventures

The Bike Farm

 

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