RENTAL F.A.Q. 

What is the rental period?
One day rentals can be picked up any time after we open (10am on Sunday - Friday and 9am on Saturdays) and are due back at 5pm on Monday - Saturday and 4pm on Sundays. Multiple day rentals can be kept overnight and returned at 5pm on the last day of your reservation. (4pm if your reservation ends on a Sunday!)

How soon do I need to reserve a bike for my upcoming trip?
We have a large rental fleet and try to maintain a good selection year round. However, holiday weekends and weekends in the summer sometimes book up quickly. We recommend booking sooner rather than later. You will not be charged for your rental ahead of time so we can accommodate travel or weather related changes with 24 hour notice. 

What if I want to rent TODAY?
We accept walk-in rentals, weather dependent. Same day rentals are first come, first served. Walk-in rentals during peak season (Memorial Day - end of October) are subject to a $15 walk in fee due to the high volume of bikes we are preparing. We suggest booking ahead to save time and money.

What if the bike says it’s not available to rent online?  
If a bike shows “sold out” online, someone has already booked that bike. Try changing your dates or choosing a different model.

What bike should I get? 
All of our bikes are sweet! Pick one and it won’t let you down. There are sizing guidelines for each bike as well as a description of the bike and what it does best. All of our bikes have a 1x12 drivetrain, a dropper post, and tubeless tires.

How do I transport my rental?
Transportation is the responsibility of the renter. We have very limited hitch racks available for rent but the vehicle will need an existing hitch receiver. We have truck tailgate pads available if you have a pickup truck. We do not allow hanging-style bike racks or trunk racks. If your bike rack holds the bike through the frame, sorry it's a no go. Strapping to your roof is not allowed and shoving in your car is not suggested. Improper transportation is the #1 reason our bikes come back damaged and you will be held responsible. If you have any doubts at all, please call our rental department for questions about your bike rack compatibility. Having trouble finding transportation? We recommend hiring a guide! Alternatively, we are able to offer a bike drop off option at trailheads in DuPont and Pisgah. Please call for pricing and availability. This is not a shuttle, we can only transport bikes-- not people!

Where do I ride?
There are almost 300 miles of trail in the area. Do your research before renting to find the best place to ride. Not all trails are appropriate for all riders and most trails are not accessible from our shop. We sell maps in store and can give recommendations to the best of our ability. New to this area?? We recommend hiring a guide! 

What should I bring?
Hydration pack or water bottle. All bikes are equipped with one water bottle cage. Wear shoes appropriate for riding a bike and bring gloves if you have them!

What does my rental come with?
Bikes are equipped with pedals of your choosing. We have standard flat pedals or clipless options include SPD, Crank Bros, HT or Time. Pumps, flat kits (tube and tire lever) and helmets can be provided upon request at no extra charge.

Can I Rent For My Upcoming Race? 
We do not rent our bikes for any races or events. We have lots of friends in the industry so it's easy for us to know if bikes are being raced. Additional fees apply to any bikes that are raced or used for events. 

Do you offer group discounts?

No group discounts. Large groups can book via email or book a guide!

What is the demo program?
Up to 3 rentals can be put towards the price of a new bike. Must be used within 1 year.

Can I bring my own saddle/stem/grips?
Due to the large volume of bikes we charge $30 for saddle/grip swaps. The Hub staff reserves the right to refuse swaps.

What happens if I have trouble or get a flat?
The Hub is not responsible for technical assistance or bicycle recovery. If you have trouble or get a flat and are not prepared to fix it we ask that you bring it to the Hub and we will do our best to get you back out on the trail. Flat kits and pumps can be requested at pickup. Not sure how to fix a flat trail side? We recommend hiring a guide!

Do you have insurance?
Yes! Insurance is optional and provided by The HUB and may be purchased at the time of renting or in store before taking out your bike! Our daily coverage covers up to $3000 of damage and does not cover theft or loss of bike or inappropriate transportation.

Can I pick the bike up early?
Early pick up an hour before closing the night before (5-6pm M-Sat/4-5pm Sundays). We cannot guarantee that the bike will be ready until closing so you may need to hang out and have a beer while you wait. Early pick up is $15 per bike.

What if I am late returning?
We are very strict about our late policy. $175 late fee applies PER bike if the bike does not make it back before closing time. Under no circumstance should bikes be left unsupervised before opening or after closing. If you are worried about timing, please call and ask for help or an extended rental period.

What’s the cancellation policy?
We have a 24 hour cancellation policy. Bikes cancelled within less than 24 hours will incur a $30 fee per bike. No Call no Shows will incur a $30 fee. Cancellation fees do not apply for weather related cancellations. 

Can I rent a bike for half a day?
Full day rentals only. 

Can I ride more than one bike in the day?
No discounts for bike rentals. You can rent as many bikes as you want but all rules and fees still apply for each bike.

I want to hire a guide, who do you recommend? 

Red Wolf Tours

Pura Vida Adventures

The Bike Farm

PISGAH MOUNTAIN BIKE ADVENTURES

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